Refunds & Returns Policy
Issuance of Refunds
If your product is eligible for a refund, you
can choose your preferred refund method based on the table below. The shipping
fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends
on the refund method you have selected. Once we have received your product (2-3
working days) and it has undergone quality control (1-2 working days), the
expected refund processing times are as follows:
Please note that this policy does not apply to
Nil Bazar BD Global food products.
|
Payment
Method |
Refund
Option |
Refund
Time |
|
All |
Refund Voucher |
1-2 working days |
|
Debit or Credit Card |
Debit or Credit Card Payment Reversal |
9-10 working days |
|
bKash/Rocket (DBBL) |
Bank Deposit / Mobile Payment Reversal |
7 working days |
Important Note: The Voucher discount code can
only be applied once. The leftover amount will not be refunded or used for the
next purchase even if the value of the order is smaller than
Returns Policy
If your product is defective/damaged or
incorrect/incomplete at the time of delivery, please contact us within the
applicable return window. Your product may be eligible for a refund or
replacement depending on the product category and condition. Please see the
detailed terms in the relevant category below.
Valid
reasons to return an item
- Delivered
Product is damaged (physically destroyed or broken) / defective (dead on
arrival)
- Delivered
Product is incorrect (presentation different on the website) / incomplete
(missing parts).
- Delivered
Product is “No longer needed” (you no longer have a use for the product /
you have changed your mind about the purchase / the size of a fashion
product does not fit / you do not like the product after opening the package)
– eligible for selected products only.
Conditions for Returns
1. The product must be unused, unworn,
unwashed, and without any flaws. Fashion products can be tried on to see if
they fit and will still be considered unworn
2. The product must include the original tags,
user manual, warranty cards, freebies, and accessories
3. The product must be returned in the
original and undamaged manufacturer packaging/box. If the product was delivered
in the second layer of Nil Bazar BD packaging, it must be returned in the same
condition with the return shipping label attached. Do not put tape or stickers
on the manufacturer’s box
If a
product is returned to us in an inadequate condition, we reserve the right to
send it back to you.
